Return/Refund/Cancellation Policy

Return & Refund Policy

Thank you for choosing Cotton Mark (Hereinafter referred to as “Platform” or Website”). As a platform offering 100% cotton garments, we ensure the quality of our products and stand behind them with our guarantee of colors. This policy ensures transparency and clear understanding. By purchasing with us, you agree to adhere to the terms of this policy.

1. We guarantee the colors of our garments for a period of one year from the date of purchase. If the garment loses color within or during this period due to regular wear and proper care, we will consider the return and after inspection, we will issue a full refund to the original form of payment within 7-10 business days, provided that:

The garment must be returned within one year from the date of purchase,
The garment must show signs of color loss,
The customer must provide proof of purchase,
The customer must follow the fabric-tested washing instructions provided by us.

2. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product.

You can apply for return item(s) through our complaint number or email address appearing on our website. We may ask you to share a photo and video of the product (if required). The Customer Service Team after looking into your complaint will take an appropriate decision.

3. We have an effective replacement policy. The products will be replaced only on the following grounds:

If the product delivered to the Customer is defective.
If the customer has been shipped with the wrong order.

4. For the reasons attributed in clause 3, the customer may make a complaint about the order or the product on our complaint number or email address appearing on our website within 7 days of receiving the product. The request will be considered only once we have checked and inspected the same at our end. We may ask you to provide us with the pictures of the defective product.

The Company shall either replace the product or provide the customer with a new and correct product or it shall refund the money into the account of the customer provided if the product cannot be replaced. Such refund shall take place after verification of the defective product is completed by us. Once we verify the defective product, we initiate a refund within 7-10 business days.
If the customer fails to make the complaint within 7 days of receiving the order, the Company shall not be liable towards any refunds or replacements.

5. We shall consider Cancellations of your order only if the request is made within 7 days of placing the order. However, the cancellation request shall not be considered if the order is already in the process of shipping.

6. Cotton Mark does not accept cancellation requests for perishable items like flowers, eatables etc. However, a refund/replacement can be made only if the customer establishes that the quality of the product delivered is not good.

7. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

8. In case of any Refunds approved by Cotton Mark, it’ll take 7-10 business days for the refund to be processed to the end customer.

9. In the event of technical issues, interruptions, or temporary unavailability of our website or products, we will make reasonable efforts to address and resolve the problem. However, such situations do not warrant any refunds.

10. The Platform reserves the right to modify, update, or discontinue any aspect of our services, including but not limited to features, and items, without prior notice. In such cases, the User will not be entitled to any return, compensation, or reimbursement.

By using the Platform, you acknowledge and agree to the terms of this Return Policy. If you do not agree with these terms, please refrain from using our Platform.

For any questions or concerns regarding this policy or our services, please contact us at grievance@cottonmark.co.in.

We appreciate your Understanding and Support.

Last updated: March 26, 2024.

Return & Refund Policy

Cotton Mark

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crm@cottonmark.co.in

1-800-266-7016

www.cottonmark.co.in