FAQ's
Frequently Asked Questions
Frequently Asked Questions
Cotton Mark is a luxury apparel brand specializing in high-quality, comfortable, and stylish clothing. We are one of the only luxury apparel brands focused on providing 100% certified cotton apparels, verified by third-party, well-reputed textile labs listed among the top five in India. We are committed to offering the best in men's formal shirts and will soon expand our range to include casual wear, formal wear, ethnic wear, and accessories for men, women, and children.
Currently, we offer Men's Formal Shirts. We plan to introduce casual wear, formal wear, ethnic wear, and accessories for men, women, and children soon. Visit our site regularly to stay updated on new releases. We will launch different products and varieties one by one as each product gets settled in the market. Stay tuned!
You can place an order directly through our website, WhatsApp, Facebook Messenger, or Instagram Messenger. For website orders, simply browse our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout. You can then complete your order using your preferred method.
We accept various payment methods including credit/debit cards, net banking, UPI, and popular digital wallets.
Yes, we offer international shipping to many countries. Shipping charges and delivery times may vary based on the destination.
Yes, we are committed to sustainability. Our products are made from 100% cotton fabric, and we follow numerous eco-friendly manufacturing practices. Over the years, we have improved our processes compared to the competition and remain dedicated to achieving even better results as we move forward.
Follow us on social media, subscribe to our newsletter on the website, or check our "NEWS AND EVENTS" section under the "Learn More" menu for updates on upcoming events. You can find us on Instagram, LinkedIn, X (Twitter), Facebook, Pinterest, and WhatsApp.
You can find the serial number on the price tag of the product box, the price tag on the product itself, or on the invoice. If you purchased the product from a dealership or franchise, you could ask them directly or send us the invoice copy at support@cottonmark.co.in or via our official WhatsApp number, and we will share the serial number with you. For more information, refer to our blog here.
We have a 7-day return policy. If you are not satisfied with your purchase, you can return the item within 7 days of delivery for a full refund or exchange. Please ensure the item is in its original condition with all tags intact and attached with the company tag seal. Additionally, return all original packaging and any complimentary supplies received with the product (if any). For more details, please refer to our "Return/Refund/Cancellation Policy" and "Shipping and Delivery Policy."
If you are not satisfied with your purchase, you can return the item within 7 days of delivery for a full refund or exchange. Please ensure the item is in its original condition with all tags intact and attached with the company tag seal. Additionally, return all original packaging and any complimentary supplies received with the product (if any). For more details, please refer to our "Return/Refund/Cancellation Policy."
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier's website.
Yes, we offer custom sizing and tailoring services for select garments. Please contact our customer service team for more details at support@cottonmark.co.in
You can reach our customer support team via email at support@cottonmark.co.in or call us at 1-800-266-7016. Our support team is available Monday to Friday, 9 AM to 6 PM IST.
You can download the original lab report from our website by clicking on the "LAB RESULTS" menu and entering your product serial number to view or download it directly.
Just email us at support@cottonmark.co.in, contact us on our toll-free number 1-800-266-7016, or WhatsApp us on our official number. Please note that duplicate invoices are provided only in PDF format, as an electronic copy of the original invoice.
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